This summer has started out to be anything but a somnolent day at the beach. The Brexit vote for the UK to leave the EU is enough to disturb your slumber, and that's not the only thing on the plate. To be frank, it appears we are at one of those major historical transition points that might happen a few times in any of our lives. Without being overly dramatic and without stirring up a hornet's nest of political debate, I would still like to discuss CRM in all of this.