Microsoft on Tuesday announced a new Windows 10 upgrade policy -- weeks after losing a $10,000 case in a small claims court. The owner of TG Travel Group in Sausalito, California, last month won a final judgment after she alleged that her computer was upgraded to the new operating system without prior authorization, according to court documents. The case was a high-profile example of customer dissatisfaction with the Windows 10 upgrade process. Many felt Windows 10 had been thrust upon them without their consent.